Empathy and data go hand in hand
TBK: Episode 11
On this episode Lauren is joined by Karl Hightower; Senior Vice President of Enterprise Information Management and Chief Data Officer for Novant Health. Lauren and Karl discuss how data and empathy can work together, the future of data and analytics in healthcare, and much more.
Quotes
“How do we take all of this data that we generate in healthcare and how do we cram it into information that is useful for making decisions? Healthcare has desperately needed that kind of change in order to interact with people and meet the expectations that customers and patients have.”
“I [want to] understand your history so that I can better treat the problems that I’m seeing. How does what I’m seeing right now, as you’ve shown up into an emergency room, how does that fit with the history that you’ve had in the past? The more that I know about you specifically, the better I will be at being able to treat you.”
“People are talking about the mRNA vaccines and how quickly it was developed. The technology has been worked on for 10 years, it’s got a lot of history behind it. Think of how effective and targeted this vaccine is. This is the way the vaccines will be done in the future.”
Links
Connect with Lauren on LinkedIn | Follow Lauren on Twitter
← Previous episode | Next episode →
Related articles
- S3E5: How to unlock your business's full potential
- Seamless modern data management for government
- S3E4: How AI can save lives, with Navid Alipour
- S3E3: Building a data-driven future through trust
- S3E2: Using data to build higher value business relationships
- S3E1: Earning trust as a data professional
- Bonus Episode: Welcome our new host, Faisal Khan
- S3 Trailer: Preview Truth Be Known’s new season
- Avoid the data swamp: How to use Talend’s best practice architecture for Snowflake to enhance data health
- Take care of your data
- CEO keynote: Fortune favors the prepared
- Use data as the ultimate competitive edge
- The role of data in future enterprise resilience
- Transforming data chaos into data excellence
- Make the uncertain certain using data
- How to get the full value from your data
- Fix the broken promise of Customer 360 initiatives
- 2022 Talend Data Health Barometer
- 3 steps to establishing data excellence
- S2E8: How to practice responsible AI
- S1E8: Predictions for a hopefully better new year
- S1E9: The importance of partnering together
- S1E10: We all come from data
- S1E12: Translating data to everyday language
- S1E13: Creating a culture of excellence
- S1E15: Taking charge of your health through data
- S1E16: Making decisions for the long run
- S1E17: Data & the future of in-flight experiences
- S1E18: Tactical decision making
- S1E19: Talent, buyers & product: a joint data view
- S1E20: The ethics of being data-driven
- S1E21: Defending your customer’s data
- S1E22: Finding patterns for success
- S2 Trailer: Preview Truth Be Known’s new season
- Bonus Episode: Introducing our new host Rob Norman
- S2E1: Following your local happiness gradient
- S2E2: Telling a story through data
- S2E3: Powering up women in tech
- S2E4: The future of data
- S2E5: Improving risk management and resiliency
- S2E6: Turning data into dollars
- S2E7: Being a steward of data and insights
- S1E14: How COVID recast healthcare tech’s future
- S1E7: The changing landscape of data technology
- S1E6: How technology plays into our “new normal”
- S1E5: A game changer for standard of care
- S1E4: The importance of data
- S1E3: Knowing when it's time to make a change
- S1E2: Helping IT take flight
- S1E1: Getting data to business’ front lines
- Culture is king: How to make healthy data habits stick
- When business gets weird, the tough get healthy data
- Your customer data is a mess — here's how to fix it
- What is unhealthy data costing you?
- The Struggle Is Real: Accelerating time to marketing and sales data insights
- Getting more value from customer 360
- Data Trust Readiness Report
- Customer 360: Get the data health you and your customers deserve
- Data Technology in the Mining Sector
- 4 ways to create unforgettable customer experiences
- 4 Data-driven strategies for a resilient business
- A guide to product intelligence
- Digital transformation and data management for the Oil & Gas industry
- Solve the data problems that kill C360 initiatives
- Maximizing data utility by ensuring trust in the data
- How to beat bad data and achieve total customer experience - APAC
- Talend Trust Assessor
- Turning data into gains and growth
- Where data strategies go wrong