Giving financial customers the most relevant options, personalized to their preferences and needs
By providing a suite of applications for unifying customer-facing applications, KIVA Group’s Respect™ solution helps credit unions and other financial institutions throughout North America, Southeast Asia, and EMEA deliver an exceptional customer experience.
Kiva wanted to improve data quality by operationalizing the management of customer data in its solution’s CRM, which it did by embedding Talend MDM into its customer-facing apps. Not only does Talend MDM provide the underlying data quality functions for the Kiva solution, it also provides the dedicated tools and applications for so-called “data steward” roles, such as a web user interface for accessing and authoring master data, and a data stewardship console for manually resolving data quality issues when needed.
Kiva deployed its Respect system with Talend MDM for a financial industry services provider, where it replaced a mixed bag of departmental solutions for CRM, case management and support ticketing systems. It also had an immediate impact on customer service and their support systems, and created a unified view of the customer relationship.
Download the Kiva Group Case Study