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"We act as a water information manager for municipalities and industrial customers. Talend, running in Amazon Web Services, gives us the flexibility and speed to offer better customer service."
Benito Diz, Head of IT, Veolia Water France
7
Data processing times divided by 7 with ESB
20 million
20 million third parties in the MDM. 11,000 contracts, 15,000 organizations and a portfolio of 8 million entities.
15 minutes
Incidents are acknowledged in less than 15 minutes and problems solved in less than 2 hours

Urban water: instant, personalized customer service

Serving 23 million people in France, Veolia Water France specialized in the distribution and the treatment of water. To help customers make the most of their water resources, Veolia launched a digital transformation project, for the Information system, by a move to the cloud leveraging Amazon Web Services (AWS) and Talend Data Services.

With a real-time view of the water pipeline network, technicians equipped with mobile solutions are able to respond faster to incidents and meet community service level agreements (SLAs). Veolia also uses Talend Master Data Management which gives a single and shared view of its 11,000+ customer contracts and 4,500+ production and processing units.

Talend Products Used

Application Integration
Deliver agile real-time integration of applications

PRODUCT DETAILS

Master Data Management
Empower business with a single view of the truth

PRODUCT DETAILS

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