A More Inclusive Customer Success Industry: Talend Joins CS YOU Program

By Jamie Kiser

Diversity and inclusion of underrepresented voices has been shown to improve customer orientation and decision-making.  It also helps organizations become more creative through exposure to a variety of perspectives. That’s why I’m excited to announce Talend’s participation as a charter partner in the recently announced CS YOU program, which trains individuals from underrepresented communities and places them in entry-level customer success apprenticeship roles at companies.

Diverse group of skin colors join hands for a hand-stackDiverse group of skin colors join hands for a hand-stack 

CS YOU is sponsored by Gainsight, a customer retention SaaS platform, and tech industry training company SV Academy. I first learned of the program during the Human First CEO podcast that our CEO, Christal Bemont, did with Gainsight CEO Nick Mehta. I was immediately intrigued and wanted to explore how Talend could get involved.

CS YOU provides a four-week training program through SV Academy that teaches job candidates the skills they need for tech-based sales roles, finds them an eight-week internship at a tech company, and provides up to a year of ongoing coaching and mentorship thereafter — at no cost to the candidates. All costs are paid by employers — including, we’re happy to say, Talend.

2020 has been a year of transformation for the Talend Customer Success organization. We’re proud of the momentum we’ve maintained and the continuous improvements we’re making in our business to serve our customers. Participating in the CS YOU is another way we can do this. We are thrilled to be a part of a program that can help create a more inclusive customer success industry, representing people of all backgrounds.

If you are interested in applying to the CS YOU program, check out https://sv.academy/.