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New Sources, New Data, New Tools: Large Health Insurance Group Confronts the Future of Financial Data Management in Healthcare

New Sources, New Data, New Tools: Large Health Insurance Group Confronts the Future of Financial Data Management in Healthcare

  • Nick Piette
    Nick Piette joined Talend in 2017 as the Director of Evangelism. In this role, Nick is responsible for providing thought leadership, brand awareness and community outreach. Prior to Talend, Nick held roles in customer support, technical presales and product management at a leading integration company.
  • August 17, 2018

The world of healthcare never rests and one of the largest health insurance groups in the U.S. is not alone in wanting to provide, “quality care, better patient outcomes, and more engaged consumers.”   They achieve this through careful consideration as to how they manage their financial data.  This is the backbone of providing that quality care while also managing cost.  The future of healthcare data integration involves fully employing cloud technology to manage financial information while recognizing traditional patterns. For this, Talend is this insurance company’s ETL tool of choice.

In shifting from PeopleSoft to Oracle Cloud, the company realized that they needed a stronger infrastructure when it came to managing their data and also meeting the demands of a cost-benefit analysis.  They needed the right tools and the ability to use them in a cost-efficient manner.  This is where they made the investment in upgrading from using Talend’s Open Studio to Talend’s Big Data Platform.

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The Question of Integration

The company’s financial cloud team receives a large quantity of data in over six different data types that come from a variety of sources (including in-house and external vendors).  They are handling XML, CSB, text, and mainframe files, destined for the Oracle Cloud or the mainframe in a variety of formats.  These files must be integrated and transferred between the cloud and their mainframe as inbound and outbound jobs.  The ability to blend and merge this data for sorting is necessary for report creation.

It is imperative that the company be able to sort and merge files, blending the data into a canonical format that can be handled in batch and in real-time.  Source targets vary, as do the file types that they require, and these must be able to be drawn from either the mainframe or Oracle Cloud.  This is an around-the-clock unidirectional process of communication involving a multitude of user groups in their disparate locations.

Amid all of this, they must also anticipate the demands of the future, which will escalate the number of new types of data, sources, and destinations as the company grows.  A seamless integration of new data sources and destinations will reduce, if not eliminate, downtime and loss of revenue.  Ultimately, it is departmental building with a global impact.

 

From Open Studio to Big Data

The company started off like many Talend users, employing Open Studio at the design stage.  It is important to note that they did not have to train in an entirely new skillset to move their infrastructure to Oracle Cloud.  They used the same skillset in the same way that the on-premises integrations had always been accomplished since Talend natively works with any cloud architecture or data landscape.  This helps companies with creating an effective prototype.  However, while Talend’s Open Studio is the most flexible tool in the open-source market, the company ultimately needed something for design execution, hence their switch to Talend’s Big Data Platform.

It was also critical that the financial cloud team was able to run their testing locally.  Fostering a DevOps culture has been critical to many IT teams because they can do their development locally.  Talend allows for local development as well as remote management.  Project development can be physically separated from the web, and project management can be handled remotely for global execution.  It can also be used anywhere and does not require a web browser, negating the need for an internet connection at this stage, and adding to the level of flexibility.

It is vital for continued development that developers do not have to depend on internet access; they should be able to work independently and from anywhere.  When the team gets together after the development stage is concluded, they can migrate the data and then upload it to another system easily.  Even managing all their tools can be done remotely.  There is limited need for an extensive infrastructure team to manage operations and this leads to further IT efficiency.

 

Utilizing User Groups

Within three weeks of introduction to Talend, the team from this health insurance group was competent in use.  Zero to sixty learning was achieved through CBT web-based training bolstered with in-person instruction.  The benefits of migrating to Talend are many but the company most values the Talend User Groups as a source of continuing education.

The company realized that User Groups offer a source of practical experience that no manual could ever fully embrace.  The local (Chicago) user group meetups offer in-person assistance and a wealth of practical information and best-practices.  According to the team at this company, taking advantage of the Talend User Groups is the prescription for success.

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