"Segmentation has given us an improved insight into our customers enabling us to shape renewal offers more appropriately leading to reduced churn and an increase in revenue retention."

Simon Went, Head of IT, Calor Gas

50% quicker

to ingest data in the cloud-based Microsoft Azure data lake

100,000 customers

More personalized and relevant service experience for 100,000 customers

12 - 18 months

An ROI within 12 – 18 months

Fueling smarter customer engagement with Customer 360

Calor Gas is UK’s top supplier of liquid petroleum gas. With more than 100,000 domestic customers, Calor implemented a data-driven “Customer 360” program leveraging a modern data architecture based on Talend Data Fabric and a Microsoft Azure HDInsight cloud-based data lake.  

This new platform enables Calor to better understand customer profitability and segmentation, so they can target offers to the right individuals at the right time to improve retention and revenue.

Talend Products Used


Big Data Integration

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Data Fabric

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