"Each and every traveler is unique. With our Big Data and Talend platform, we offer ‘made-just-for-me’ travel experiences, from purchase planning through the postflight stage."
Gauthier le Masne, Chief Customer Data Officer, Air France-KLM
Unique Customer Experiences
1M Data Fixes/Month
10x Faster Access to Data

Catering to each and every traveler

With 90 million passengers transported per year, Air France KLM wants to become the #1 airline in customer service. Using Talend Data Quality and Metadata Manager, the company created a complete "360-degree customer view".

This view integrated data from trip searches, bookings, and flight operations, with web, social media, call center, and airport lounge interactions.