"Each and every traveler is unique. With our Big Data and Talend platform, we offer ‘made-just-for-me’ travel experiences, from purchase planning through the postflight stage."
Gauthier le Masne, Chief Customer Data Officer, Air France-KLM

Download Case study

Tens of millions
of unique experiences
One million
pieces of data corrected each month
Ten times faster
to access customer information

Catering to each and every traveler

With 90 million passengers transported per year, Air France KLM wants to become the #1 airline in customer service. Using Talend Data Quality and Metadata Manager, the company created a complete «360-degree customer view", integrating data from trip searches, bookings, and flight operations, with web, social media, call center, and airport lounge interactions.

Change is in the air to delight customers with more personalized “made-just-for-me” travel experiences.

Talend Products Used

Data Management
Respond to business needs for integrated data


Metadata Manager
The best way to reduce risk and friction in the information supply chain