Catering to each and every traveler
With 90 million passengers transported per year, Air France KLM wants to become the #1 airline in customer service. Using Talend Data Quality and Metadata Manager, the company created a complete «360-degree customer view", integrating data from trip searches, bookings, and flight operations, with web, social media, call center, and airport lounge interactions.
Change is in the air to delight customers with more personalized “made-just-for-me” travel experiences.
Download the Air France-KLM Case Study