Talend Support Levels

Register to access documentation and community support in the Help Center. As part of your paid Talend subscription, you automatically receive either Gold or Platinum Customer Support Service. 

 GoldPlatinumMission Critical
Customer Support
Community and Online Help   
Web / Email Support   
Phone Support  
Mission Critical Support
Enhanced Response Times 
24/7/365 Phone Support for High Severity Issues 
Proactive Weekly Case Review 
One Weekend of Upgrade Support 

 

The Services described herein are provided pursuant to the terms of the Talend EULA (available at: https://www.talend.com/legal-terms/us-eula/) or the negotiated master agreement between Customer and Talend, as applicable.

For specific details on severity, response times, SLAs, and coverage, go to Support Statements.