Select a Success Package That Meets Your Needs

Register to access documentation and community support in the Help Center. As part of your paid Talend subscription, you automatically receive either Gold or Platinum Customer Support Service. If you are looking for more — whether to train all your Talend licensed users, have a named Customer Success Manager, or gain peace of mind that you will get the best support possible, Talend Diamond can meet your needs. To upgrade your support, contact a Talend Account Executive.

 
 GoldPlatinumDiamond
Customer Support   
Community and Online Help
Web / Email Support
Phone Support 
Mission Critical Support   
Enhanced Response Times  
24/7/365 Phone Support for High Severity Issues    
Proactive Weekly Case Review   
One Weekend of Upgrade Support   
Enhanced response times  
Talend Maintains 1 Copy of Customer Environment   
Online Training   
Talend Academy Unlimited Access to over 180 Hours of Online Training Add-onAdd-on
Library of Solution Templates 
Customer Success Services    
Named Customer Success Manager    
Customized Success Plan    Managed and reviewed every 2 weeks 
Monitoring and Reporting on KPI Metrics   Quarterly
Business Reviews (on-site)   Quarterly
Best Practices Session    Yearly
Customer User Community Sessions   Quarterly
Talend Job Design Services    Monthly
Professional Services 360*   Yearly

 

Job Design Services and Professional Services 360 offerings expire within the defined periods above and do not roll over to subsequent periods within the Subscription Term.

*Professional Services 360 provides up to five days of services per year toward one of the following pre-packages services: Quickstart, Upgrade Assessment, Annual Check Up, Cloud Migration Accelerator. Travel & expenses for Professional Services 360 will be billed separately.

The Services described herein are provided pursuant to the terms of the Talend EULA (available at: https://www.talend.com/legal-terms/us-eula/) or the negotiated master agreement between Customer and Talend, as applicable.