Select a Success Package That Meets Your Needs

Register to access documentation and community support in the Help Center. As part of your paid Talend subscription, you automatically receive either Gold or Platinum Customer Support Service. If you are looking for more — whether to train all your Talend licensed users, have a named Customer Success Manager, or gain peace of mind that you will get the best support possible, Talend Diamond can meet your needs. To upgrade your support, contact a Talend Account Executive.

 GoldPlatinumDiamond
Customer Support
Community and Online Help   
Web / Email Support   
Phone Support  
Mission Critical Support
Enhanced Response Times 
24/7/365 Phone Support for High Severity Issues 
Proactive Weekly Case Review 
One Weekend of Upgrade Support 
Talend Maintains 1 Copy of Customer Environment 
Online Training
Talend Academy Unlimited Access to over 180 Hours of Online TrainingAdd-onAdd-on 
Library of Solution Templates
Customer Success Services
Named Customer Success Manager 
Customised Success PlanManaged and reviewed every 2 weeks
Monitoring and Reporting on KPI MetricsQuarterly
Business Review (on-site)Quarterly
Best Practices SessionYearly
Customer User Community SessionsQuarterly
Talend Job Design ServicesMonthly

 

Job Design Services expire within the defined periods above and do not roll over to subsequent periods within the Subscription Term.

The Services described herein are provided pursuant to the terms of the Talend EULA (available at: https://www.talend.com/legal-terms/us-eula/) or the negotiated master agreement between Customer and Talend, as applicable.

For specific details on severity, response times, SLAs, and coverage, go to Support Statements.