Technical Support

24/7, multi-lingual support for all Talend products

A global network of technical support centers delivers high quality, multi-lingual support: online, by phone and email, depending on your level of support.

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Technical Support Packages

Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at To upgrade your support, contact a Talend Account Executive.

SupportRegistered UsersEnterprise GoldPlatform PlatinumMission Critical
Automatic upgradesIncludedIncludedIncludedIncluded
TalendForge Community ForumIncludedIncludedIncludedIncluded
Help Center documentationIncludedIncludedIncludedIncluded
Bug trackingIncludedIncludedIncludedIncluded
Guaranteed response timesIncludedIncludedIncluded
Web-based supportIncludedIncludedIncluded
Email supportIncludedIncludedIncluded
Phone supportIncludedIncluded
Enhanced response timesIncluded
24/7/365 phone support for high severity issuesIncluded
For specific details on severity, response times, SLAs, and coverage, go to Support Statements.