Select a Success Package That Meets Your Needs
Register to access documentation and community support in the Help Center. As part of your paid Talend subscription, you automatically receive either Gold or Platinum Customer Support Service. If you are looking for more — whether to train all your Talend licensed users, have a named Customer Success Manager, or gain peace of mind that you will get the best support possible, Talend Diamond can meet your needs. To upgrade your support, contact a Talend Account Executive.
|Community and Online Help|
|Web / Email Support|
|Mission Critical Support|
|Enhanced Response Times||–||–|
|24/7/365 Phone Support for High Severity Issues||–||–|
|Proactive Weekly Case Review||–||–|
|One Weekend of Upgrade Support||–||–|
|Talend Maintains 1 Copy of Customer Environment||–||–|
|Talend Academy Unlimited Access to over 180 Hours of Online Training||Add-on||Add-on|
|Library of Solution Templates|
|Customer Success Services|
|Named Customer Success Manager||–||–|
|Customised Success Plan||–||–||Managed and reviewed every 2 weeks|
|Monitoring and Reporting on KPI Metrics||–||–||Quarterly|
|Business Review (on-site)||–||–||Quarterly|
|Best Practices Session||–||–||Yearly|
|Cusomter User Community Sessions||–||–||Quarterly|
|Talend Job Design Services||–||–||Monthly|
|Professional Services 360*||–||–||Yearly|
Job Design Services and Professional Services 360 offerings expire within the defined periods above and do not roll over to subsequent periods within the Subscription Term.
*Professional Services 360 provides up to five days of services per year toward one of the following pre-packages services: Quickstart, Upgrade Assessment, Annual Check Up, Cloud Migration Accelerator. Travel & expenses for Professional Services 360 will be billed separately.
The Services described herein are provided pursuant to the terms of the Talend EULA (available at: https://www.talend.com/legal-terms/us-eula/) or the negotiated master agreement between Customer and Talend, as applicable.