Technical Support Packages

Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at To upgrade your support, contact a Talend Account Executive.

Support Registered Users Enterprise Gold Platform Platinum Mission Critical
Automatic upgrades
TalendForge Community Forum
Help Center documentation
Bug tracking
Guaranteed response times  
Web-based support  
Email support  
Phone support    
Enhanced response times      
24/7/365 phone support for high severity issues      

For specific details on severity, response times, SLAs, and coverage, go to Support Statements.