Technical Support Packages

Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at support.talend.com. To upgrade your support, contact a Talend Account Executive.

 
SupportRegistered UsersEnterprise GoldPlatform PlatinumMission Critical
Automatic upgrades
TalendForge Community Forum
Help Center documentation
Bug tracking
Guaranteed response times 
Web-based support 
Email support 
Phone support  
Enhanced response times   
24/7/365 phone support for high severity issues   
 

For specific details on severity, response times, SLAs, and coverage, go to Support Statements.