Talend Support Levels

Register to access documentation and community support in the Help Center. As part of your paid Talend subscription, you automatically receive either Gold or Platinum Customer Support Service. 

  Gold Platinum Mission Critical
Customer Support
Community and Online Help      
Web / Email Support      
Phone Support    
Mission Critical Support
Enhanced Response Times  
24/7/365 Phone Support for High Severity Issues  
Proactive Weekly Case Review  

 

The Services described herein are provided pursuant to the terms of the Talend EULA (available at: https://www.talend.com/legal-terms/us-eula/) or the negotiated master agreement between Customer and Talend, as applicable.

For specific details on severity, response times, SLAs, and coverage, go to Support Statements.