Technical Support Packages

Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at support.talend.com. To upgrade your support, contact a Talend Account Executive.

 
Support Registered Users Enterprise Gold Platform Platinum Mission Critical
Automatic upgrades
TalendForge Community Forum
Help Center documentation
Bug tracking
Guaranteed response times  
Web-based support  
Email support  
Phone support    
Enhanced response times      
24/7/365 phone support for high severity issues      
 

For specific details on severity, response times, SLAs, and coverage, go to Support Statements.

Support Coverage

 
Talend Technical Support can assist licensed customers with
Diagnosis and resolution of product defects
Installation and migration issues
License issues
How-to questions that are general inquiries about Talend products and components
Delivery and installation of patches
Your Talend sales representative can help you get assistance with these items that are out of scope for Talend Technical Support
Custom code development or debugging
Technology preview features
System and network design
Installation/migration walkthroughs
Job design or optimizations
Best practices