Technical Support Packages
Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at support.talend.com. To upgrade your support, contact a Talend Account Executive.
| Support | Registered Users | Enterprise Gold | Platform Platinum | Mission Critical |
|---|---|---|---|---|
| Automatic upgrades |  | | | |
| TalendForge Community Forum | | | | |
| Help Center documentation | | | | |
| Bug tracking | | | | |
| Guaranteed response times | | | | |
| Web-based support | | | | |
| Email support | | | | |
| Phone support | | | ||
| Enhanced response times | | |||
| 24/7/365 phone support for high severity issues | |
For specific details on severity, response times, SLAs, and coverage, go to Support Statements.