Talend
Support Packages
Proven Process
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TESTTechnical Support
24/7, multi-lingual support for all Talend products
A global network of technical support centers delivers high quality, multi-lingual support: online, by phone and email, depending on your level of support.
Get Help
Free product documentation and knowledge base.
Talend Support
Professional support for Talend subscription customers.
Talend For Developers
Talend Community
Join the open source community to share components, source code, testing and bug tracking.
Technical Support Packages
Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at support.talend.com. To upgrade your support, contact a Talend Account Executive.
| Support | Registered Users | Enterprise Gold | Platform Platinum | Mission Critical |
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| Automatic upgrades |  |
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| TalendForge Community Forum | |
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| Help Center documentation | |
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| Bug tracking | |
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| Guaranteed response times | |
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| Web-based support | |
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| Email support | |
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| Phone support | |
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| Enhanced response times | |
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| 24/7/365 phone support for high severity issues | |
For specific details on severity, response times, SLAs, and coverage, go to Support Statements.
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