In times of uncertainty, we will turn to those we trust for support. At Talend, we value the trust that our partners and our customers have in us and we are committed to fully supporting them and their business success.
We continue to be vigilant in monitoring the current Coronavirus Disease 2019 (COVID-19) pandemic and how it may affect our customers, our employees, our families, and our global communities.
We’re privileged to be a trusted partner to thousands of companies worldwide. To continue providing them with the high level of service they expect, we know we must be at our best. Below are a few of the measures currently in place at Talend:
As a global data company, we’ve already built into our business plan virtual capabilities, and nearly all of our competencies are resourced in multiple regions globally. As an example, for consulting and support, staff is distributed such that one outbreak within a team would not prevent continued operations.
We’ve asked all Talend employees who have recently traveled and have concerns regarding exposure to contact their medical providers for guidance. In addition, we’ve asked that all employees immediately call their supervisor and not come into an office or go to a client site or meeting if they believe that they’ve been exposed to someone who has been diagnosed with or is suspected of having COVID-19.
Out of an abundance of caution, we’re asking that all non-essential business travel be postponed and limited to travel within each region. We will continue to support our customers’ needs, so we realize that some in-person meetings are essential to delivering our services. We’ll use videoconferencing where available and when preferable to in-person meetings. Furthermore, employees are working remotely where possible.
To ensure the availability of essential services, Talend has a comprehensive Business Continuity Planning Policy supporting business continuity, business disruption preparedness, and total business recovery, with global and regional components. Each Talend office has plans in place that will enable us to effectively service our customers in the event an emergency arises. We’ve maximized our ability to provide the best network and system performance in the event any of our offices need to close. We’re communicating with our vendors to understand their business continuity plans, with a focus on continuity of services and product availability.
Our Continued Customer Commitment
Access to data you can trust at a time when you’re managing uncertainty and risk is of paramount importance. We’re here to support your business. We strive to continue to proactively respond and communicate with customers and employees and remain committed to being a responsible partner to the communities in which we operate.
We’re grateful to our customers and remain committed to their success. If you have questions or need anything please reach out to me or Jamie Kiser, our Chief Customer Officer, at jkiser[@][talend.com].
We wish you and your loved ones good health and safety.