The overseas department operator deployed Talend Enterprise Data Integration to automate strategic customer processes and make its information system sustainable
Suresnes (France) - November 6, 2014

Talend, global Big Data integration software leader, today announced that its Talend Enterprise Data Integration solution was selected by MediaServ, a branch of the  Canal + Overseas  group and a major player  on the Telecommunications market in the French overseas departments. Mediaserv has selected Talend to help them automate strategic customer processes and secure their data exchanges.

Founded in 1989, Mediaserv is a major player in the telecommunications market in the French overseas departments and offers telephone, Internet and television services for both individuals and companies alike. Today, it has 100,000 customers.

Today, it has 100,000 customers

Mediaserv launched a vast business intelligence project in 2011, with the goal of improving the knowledge of its customers and refining its own network and information system. The company proceeded with an exhaustive market analysis to equip its Data Warehouse with a solution capable of automating data movement and transformation tasks.  Talend Enterprise Data Integration grabbed its attention for two main reasons: first of all, Talend offered the responsive support and professional assistance that it sought to improve its agility and, second of all, because Talend has a well-known reputation in the world of telecommunications.

“We use the Talend solution to develop and maintain several functional applications: for example, to automate the subscription and unbundling processes linked to a customer order, to detect errors and control priority processing, or to prepare production, order monitoring or information system status follow-up reports. Beforehand, to achieve this we used Perl or batch scripts, but their reliability left something to desire, and their maintenance and updating proved to be increasingly difficult each day.” explains Steeve Pardin, Operating System Support Manager at Mediaserv.

Modernizing the information system

Meanwhile, Mediaserv continually seeks to streamline its operations and accelerate its processing time, especially with respect to the processes that directly concern customers. As part of the operator’s modernization strategy, Talend's mission is to improve the interface between the different bricks through the sharing of a single interface based on an ESB (Enterprise Service Bus) associated with a BPM (Business Process Management) solution. The goal is to move from an asynchronous architecture (based on exchanging XML files) to a more modern and agile, nearly real-time architecture. The information system, originally developed to manage approximately 100,000 customers, must accommodate between 200,000 and 300,000 customer accounts.

“Today, thanks to a well-controlled development of skills, Mediaserv developers use Talend Enterprise Data Integration in many projects. Rather than developing web services or scripts, they centralize the creation of integration tasks via the Talend administrative console and can therefore easily control their operation. We now have a much better monitoring of data quality and the operation of our applications,” continues Steeve Pardin.

Data security and cost reduction

Data security and production speed are among the main benefits offered by Talend, as highlighted by Mediaserv. “Talend offers the tools necessary to monitor the proper functioning of our jobs: via the administration console, we are able to monitor data flows and make sure that data efficiently passes through the different bricks of the information system,” remarks Steeve Pardin. “In addition, thanks to the wealth of graphic components and the user-friendliness of the solution, we recorded significant gains in productivity and reliability”.

Mediaserv now considers Talend a strategic brick of its information system. “The solution is crucial to implement all the improvements needed to modernize our information system to enable it to effectively manage a volume of customers that is two to three times larger” adds Steeve Pardin.

Lastly, Mediaserv appreciates the sustainability of the system. “Not only did we reduce development, operation and product costs pertaining to our information system, but we also improved its sustainability: we are currently quickly recovering developments made in the past, and new developments that we plan will further reinforce this sustainability. We are progressively securing our growth” concludes Steeve Pardin. « we are progressively securing our growth Ultimately, Talend is helping us evolve to a more modern and agile architecture, which perfectly corresponds to our mission of supporting operational activities.”

About MediaServ

Founded in 1989, Mediaserv is a major player in the telecommunications market in the French overseas departments and offers telephone, Internet and television services in Guadeloupe, Saint-Martin-Saint-Barthélemy, Martinique, Guyana and Reunion, for both individuals and companies alike (access to high speed Internet, pre-selection, site interconnection network, website hosting and servers). With about 120 employees earning a revenue of more than 60 million euros, the company was acquired in 2014 by Canal + Overseas Group. Today, it has 100,000 customers.