Embedded in Solution Enabling Financial Institutions to Deliver Consistent Multi-Channel Customer Experiences
“Credit unions and banks are all faced with inconsistent data from disparate systems which is often further complicated by merger and acquisition activity,” said Mike Baker, founder and president, KIVA Group. “As a result, stewardship and governance of customer data is becoming of core importance for organizations that wish to streamline and enhance the customer experience. Thanks to Talend MDM, KIVA Group has built a competitive differentiator within its MDM-aware CRM suite, and is able to meet the evolving needs of the financial services industry.”
Leveraged by financial institutions in North America, South East Asia and EMEA, KIVA Group’s Respect solution provides a suite of applications for unifying all customer facing applications. It provides applications for the branch, call center and Web, as well as multi-channel marketing, including inbound/outbound e-mail communications. The solution also integrates with customer self-service mobile and Web applications, IVRs and ATMs. In addition to using Talend to turn their CRM suite into an MDM-aware application, KIVA Group also decided to embed Talend MDM as an OEM solution based on its ready-to-run data stewardship functionality.
“KIVA Group is a market innovator that understands the vital role MDM plays in driving personalized and compelling customer experiences across multiple channels,” said Brad Stratton, senior vice president of sales, Talend. “We are delighted to be collaborating with them, enabling vast amounts of customer, product and supplier data to be converted into a single, actionable version of the truth that can be propagated across all systems and used by all personnel.”
With the implementation of Talend MDM into KIVA Group’s customer facing applications, the company can now handle data quality at its point of entry, in a real-time and dynamic fashion. KIVA Group can detect a data quality issue at its source, with the ability to fix it in a sustainable way, before unsanctioned data enters into the system through their strong workflow capabilities. This total quality approach has become critical for financial institutions in this age of identity theft, privacy and security issues.
About KIVA Group
KIVA Group Inc. is a global provider of unified customer interaction and experience management software that helps financial institutions to integrate and optimize their multiple delivery channels to achieve sales success through exceptional service. Respect™, the company’s technology platform and suite of applications, is enabling banks and credit unions worldwide to connect the customer, product and services information they need to create a more satisfying experience with each interaction. These teller, branch, internet, call center, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic initiative to completely unify the enterprise. For more information, contact the company at 866.212.2225 or visit www.kivagroup.com.