Technical Support

24/7, multi-lingual support for all Talend products

A global network of technical support centers delivers high quality, multi-lingual support: online, by phone and email, depending on your level of support.

 

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Technical Support Packages

Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at support.talend.com. To upgrade your support, contact a Talend Account Executive.

Support Registered Users Enterprise Gold Platform Platinum Mission Critical
Automatic upgrades Included Included Included Included
TalendForge Community Forum Included Included Included Included
Help Center documentation Included Included Included Included
Bug tracking Included Included Included Included
Guaranteed response times Included Included Included
Web-based support Included Included Included
Email support Included Included Included
Phone support Included Included
Enhanced response times Included
24/7/365 phone support for high severity issues Included
For specific details on severity, response times, SLAs, and coverage, go to Support Statements.
Talend
Support Packages
Proven Process
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Pierre-Eric Meneut
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EAI Project Leader, Eurofins
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