Technical Support

24/7, multi-lingual support for all Talend products

A global network of technical support centers delivers high quality, multi-lingual support: online, by phone and email, depending on your level of support.

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Technical Support Packages

Register to access documentation and community support in the Help Center. Enterprise and Platform customers receive enhanced support with their license including guaranteed response times and more access to Talend global support experts at To upgrade your support, contact a Talend Account Executive.

Support Registered Users Enterprise Gold Platform Platinum Mission Critical
Automatic upgrades Included Included Included Included
TalendForge Community Forum Included Included Included Included
Help Center documentation Included Included Included Included
Bug tracking Included Included Included Included
Guaranteed response times Included Included Included
Web-based support Included Included Included
Email support Included Included Included
Phone support Included Included
Enhanced response times Included
24/7/365 phone support for high severity issues Included
For specific details on severity, response times, SLAs, and coverage, go to Support Statements.

Ensure your success with Talend software by utilizing our support centers offering 24/7, high-quality, multi-lingual customer service and technical support in the Americas, Asia, and Europe.

Guaranteed Response
Time Provides Peace of Mind

Does downtime in IT mean downtime in your business? Companies today rely on IT to power faster decision making and expect information to reliably flow through the company 24x7.

Talend's technical support centers provide prompt, effective and high-quality support services to Talend users as defined in support contracts. By subscribing to Talend support services, organizations are leveraging technical support experts who are directly connected with Talend's Research & Development organization. These services are designed to bring effectiveness, security and peace of mind to subscribers.

Support Packages

Talend provides several technical support packages that grow with your business reducing your upfront investment. Silver is the introductory support level for departmental projects. Gold and Platinum support are recommended for enterprise and/or mission critical projects. All packages include web support, upgrades, access to a support forum and guaranteed response times.

Learn more

Proven Process
Speeds Your Productivity

Talend is committed to offering support services to meet your specific requirements. Talend addresses customer issues through a number of mechanisms, including defining workarounds, developing patches, or through an upcoming software release. An interim Service Pack may be delivered in cases of high severity issues which do not have a workaround.

If at any time, you feel that you are not receiving a level of service that meets your expectations, you may ask to have your case escalated or ask to be contacted by a Talend Customer Service manager. Any customer requested escalation receives direct management attention and consideration. Talend Customer Service personnel are committed to ensuring that you receive the quality support necessary to be successful.

Talend support is very reactive, the community is very dynamic, and the product evolves quickly to integrate the new components we need.
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Pierre-Eric Meneut
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EAI Project Leader, Eurofins
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Talend data integration services and support

Talend Services enable you to get the most out of your Talend investments.

  • Mitigate project risks
  • Increase your success and ROI through best practices
  • Gain highest level of technical knowledge transfer
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