Global Technical Support Services
Ensure your success with Talend software by utilizing our support centers offering 24/7, high-quality, multi-lingual customer service and technical support in the Americas, Asia, and Europe.
Guaranteed Response Time Provides Peace of Mind
Does downtime in IT mean downtime in your business? Companies today rely on IT to power faster decision making and expect information to reliably flow through the company 24x7.
Talend's technical support centers provide prompt, effective and high-quality support services to Talend users as defined in support contracts. By subscribing to Talend support services, organizations are leveraging technical support experts who are directly connected with Talend's Research & Development organization. These services are designed to bring effectiveness, security and peace of mind to subscribers.
Talend Support Packages
Talend provides several technical support packages that grow with your business reducing your upfront investment. Silver is the introductory support level for departmental projects. Gold and Platinum support are recommended for enterprise and/or mission critical projects. All packages include web support, upgrades, access to a support forum and guaranteed response times.
Proven Process Speeds Your Productivity
Talend is committed to offering support services to meet your specific requirements. Talend addresses customer issues through a number of mechanisms, including defining workarounds, developing patches, or through an upcoming software release. An interim Service Pack may be delivered in cases of high severity issues which do not have a workaround.
If at any time, you feel that you are not receiving a level of service that meets your expectations, you may ask to have your case escalated or ask to be contacted by a Talend Customer Service manager. Any customer requested escalation receives direct management attention and consideration. Talend Customer Service personnel are committed to ensuring that you receive the quality support necessary to be successful.
Talend Services enable you to get the most out of your Talend investments.
- Mitigate project risks
- Increase your success and ROI through best practices
- Gain highest level of technical knowledge transfer
Talend support is very reactive, the community is very dynamic, and the product evolves quickly to integrate the new components we need.