A Brand New Help Center

RTFM*!! How many times are Technical Support and Helpdesk staff tempted to tell this acronym to a customer asking yet again the same question, clearly printed in the user documentation.  Peers in Forums are usually less diplomatic and won’t hesitate to use the acronym – or to spell it out.

The fact is – users don't read the documentation. For their TV set, their washing machine, their car, their software. Unless they are really forced to (by their spouse, their teacher, their boss).  I'm not arguing or complaining about this, nope, it's just a fact, that's all... And it is especially true when you have several manuals for one piece of software: installation guide, user manual, administrator guide, reference guide, etc.

Here is how it works: on the one end, the users complain they can never find anything useful in the manuals. On the other end, technical writers complain that users are too lazy to read their prose. As a matter of fact, the information is often there, just not exactly where the user expects it. But can we blame the end user to feel discouraged by the 20+ manuals that our genius technical writer team produces? After all, every release comes with its new set of features and corresponding pieces of documentation adding up to the thousands of pages of documentation already available.

So why can't smart users find the information they need?  The problem is not that the information isn't there, or that users are not clever enough to find. The problem is where to search the documentation and find quickly an answer.

Introducing Talend Help Center

Talend just launched the Talend Help Center: http://help.talend.com - this new application assembles Knowledge Base articles as well as Talend's online documentation for each release of the software.

The Talend help Center also offers search capabilities, allowing users to search several books at the same time and to access featured Knowledge Base articles or other related sections of the documentation via the "See also" box.

Of course Talend help Center is meant to be enriched continuously and more task-oriented content and tutorials will be added in the future. You can get a quick overview here.

Don't just RTFM, browse Talend Help Center!

Cédric

* For these who don’t speak forum-ese jargon, RTFM stands for Read The F*****g Manual.

 

- by Sabot Elisabeth on March 21, 2014
Hi Olaff, We experienced SSO issue (again) earlier this week. But the problem should be solved by now. Can you confirm you can access without issue help.talend.com today? Our apologies for the inconvenience. Elisa
- by Sabot Elisabeth on March 21, 2014
Hi Anthony We had again an issue with a broken SSO, earlier this week which was solved yesterday. Could you try again today? With regards to the place where you can report connection/login issues, feel free to open a ticket in the DOCT project of our JIRA: https://jira.talendforge.org/browse/DOCT. My team will then look after it as quickly as possible. Sorry again for the inconvenience. Elisa
- by Müller Olaff on March 18, 2014
Hi, I have the same problem! I'm using Safari, Chrome and Firefox.
- by plattsmier anthony on March 17, 2014
Similar issues here. I can successfully log into MyTalend Account but when attempting to access the videos or help, the help system logs the account off. This was not the case just a few months ago. This also means it is not possible to submit a ticket to address the issue.
- by Sabot Elisabeth on November 12, 2013
Hi Joanne, I'm really sorry for what seems to be a hell user experience. Could I get more information about your issue, because after you logged in, you should be redirected to the link you initially requested. One thing is that you go through your profile page and, you may be stuck there for a short while depending on your internet connection, but it shouldn't last long and the redir feature should take you where you're supposed to go. Also I don't really understand your issue with the search field at the top right hand corner. If you don't mind, I'll contact you separately so that we can fix all those issues. Elisabeth Sabot Documentation Director
- by Boisjolie Joanne on November 08, 2013
I hate this site - I have a link. I click to the link. You want me to log in. I log in but then it takes me to another page. And, I cannot get back to documenation that wanted to seen (the link provided). I try to do a search and it cannot find it. So, I go to the help center, and now it will not allow me to put anything in the search field at the top right hand corner. How frustrating!!!