Talend Pre-Packaged Services Supplemental Terms and Conditions

Updated: December, 2020

These supplemental terms and conditions for Talend Pre-packaged Professional Services (“Pre-Packaged Services”) apply to the Agreement. All undefined capitalized terms herein shall have the meanings ascribed to such terms in the Agreement.

1.  Pre-Packaged Services.

1.1  Talend Cloud Quickstart. The Talend Cloud Quickstart Service (“Talend Cloud Quickstart”) includes deployment and mentorship services to initiate a first data management use case in the cloud.

A.  Base Package. The base Talend Cloud Quickstart follows a set methodology and activities performed within a five (5) Day period. Talend Cloud Quickstart is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Consultant will work towards a three-step plan that includes the following services:
1.  Set-up and configuration.
2.  Application of best practices from the Talend Reference Architecture to Customer’s designated environment.
3.  Enablement and mentorship on core capabilities working with Customer Data.

B. Add-Ons. Talend Cloud Quickstart Add-ons may be purchased in one (1) Day increments under an Order Form for the following services:
1.  Extending the go-live support assistance.
2.  Additional use cases.
3.  Additional enablement and mentorship.
4.  Guidance on the next steps in the roadmap for Talend Product adoption.
5.  Exploring additional Talend capabilities and best practices on how to adopt them.

1.2  Talend Data Management Quickstart. The Talend Data Management Quickstart Service (“Talend Data Management Quickstart”) includes deployment and mentorship services to initiate first data integration and data quality use cases either on-premise, in the cloud, or in a hybrid architecture.

A.  Base Package. The base Talend Data Management Quickstart follows a set methodology and activities performed within a four-week period. Talend Data Management Quickstart is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Consultant will work towards a four-step plan that includes the following services:
1.  Set-up and configuration.
2.  Application of best practices from the Talend Reference Architecture to Customer’s designated environment.
3.  Enablement and mentorship on core capabilities working with Customer Data.
4.  Design use case implementation and testing following a collaborative approach.

B.  Additions. Talend Data Management Quickstart Add-ons may be purchased in one (1) Day increments under an Order Form for the following services:
1.  Go-live support assistance.
2.  Additional use cases.
3.  Additional enablement and knowledge transfer.
4.  Guidance on the next steps/roadmap for the Talend adoption.
5.  Exploring additional Talend capabilities and best practices on how to adopt them.

1.3  Talend Data Catalog Quickstart. The Talend Data Catalog Quickstart Service (“Talend Data Catalog Quickstart”) includes deployment and mentorship services to initiate first metadata management use cases.

A.  Base Package. The base Talend Data Catalog Quickstart follows a set methodology and activities performed within a five-week period. Talend Data Catalog Quickstart is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Consultant will work towards a four-step plan that includes the following services:
1.  Set-up and configuration.
2.  Application of best practices from the Talend Reference Architecture to Customer’s designated environment.
3.  Enablement and mentorship on core capabilities and hands-on working with Customer metadata assets for data cataloguing.
4.  Establish alignment of information across the business and IT stakeholders.

B. Additions. Talend Data Catalog Quickstart Add-ons may be purchased in one (1) Day increments under an Order Form for the following services:
1.  Strategic discussions and stakeholder alignment.
2.  Integration of additional metadata assets into the Data Catalog.
3.  Additional enablement and knowledge transfer.
4.  Guidance on the next steps/roadmap for the Talend adoption.
5.  Exploring additional Talend capabilities and best practices on how to adopt them.

1.4  Talend Strategic Architect. The Talend Strategic Architect Service (“Talend Strategic Architect”) includes best practice-based guidance and assistance to develop and implement strategic data management blueprints for Customer’s business.

A.  Base Package. The base Talend Strategic Architect follows a set methodology and activities performed within a twelve (12) month period, four (4) Days per month. Talend Strategic Architect engagement is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Strategic Architect will work towards a four-step plan that includes the following services:
1.  Identification and alignment on optimal reference and implementation architectures for Customer’s enterprise-wide transformational data management activities.
2.  Application of data management best practices in Customer’s designated business context and organization.
3.  Identification and alignment on Customer’s specific data governance processes and activities.
4.  Identification and alignment on Customer’s specific roadmap for adopting Talend by adding more use cases to Customer’s Talend platform.

B.  Additions. Talend Strategic Architect Service Add-ons may be purchased in twelve (12) month, one (1) Day per month (e.g. twelve (12) Days total) increments under an Order Form for the following services:
1.  Assistance with optimal reference and implementation architecture.
2.  Assistance with expansion of Talend usage by implementing additional use cases.
3.  Definition of Customer’s specific roadmap, standards, guidelines and architecture for optimal utilization of Talend components in the organization.
4.  Definition, implementation and expansion of Customer’s data governance framework.

1.5  Talend Center of Excellence. The Talend Center of Excellence Service (“Talend Center of Excellence”) includes the guidance and assistance to help Customer establish Customer’s own Talend Center of Excellence team and framework. The intention of a Talend Center of Excellence is for Customer to leverage Talend technology across data management projects or workstreams in an efficient and unified approach.

A.  Base Package. The base Talend Center of Excellence follows a set methodology and activities performed within a twelve-week period. Talend Center of Excellence is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Strategic Architect will work towards a six-step plan that includes the following services:
1.  Identification and alignment on the governance framework.
2.  Identification and alignment on the operating model.
3.  Identification and alignment on the enablement strategy.
4.  Definition and alignment on customer-specific implementation guidelines and application of best practices.
5.  Mentorship related to performance optimization techniques.
6.  Execution of a maturity assessment.

B.  Additions. Talend Center of Excellence Service Add-ons may be purchased in one-week increments under an Order Form for the following services:
1.  Additional guidance and assistance to define roadmap, standards, guidelines and architecture for optimal utilization of Talend components in the Customer organization.
2.  Additional guidance and assistance to define, implement and expand Customer’s data governance framework

1.6  Talend Migration. The Talend Migration Service (“Talend Migration”) includes guidance and assistance services to help Customer to leverage the latest Talend capabilities for Customer data management use cases.

A.  Base Package. The base Talend Migration follows a set methodology and activities performed within a five (5) Day period. Talend Migration is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Consultant will work towards a four-step plan that includes the following services:
1.  Holistic review of Customer’s Talend architecture and implementation.
2.  Definition of Customer optimal target Talend architecture.
3.  Identification of potential pitfalls and recommendations for remediation.
4.  Assistance to build a Customer specific, multi-phase migration execution and testing plan.

B.  Additions. Talend Migration Add-ons may be purchased in one (1) Day increments under an Order Form for the following services:
1.  Execution of additional migration activities.
2.  Additional Talend environments.
3.  Additional Talend projects.
4.  Additional enablement and mentorship.
5.  Guidance on the next steps in the roadmap for Talend Product adoption.
6.  Exploring additional Talend capabilities and best practices on how to adopt them.

1.7  Talend Health Check. The Talend Health Check Service (“Talend Health Check”) includes a review of Customer’s current Talend environment that results in a set of recommendations to optimize Customer’s Talend architecture and operational performance.

A.  Base Package. The base Talend Health Check follows a set methodology and activities performed within a five (5) Day period. Talend Health Check is initiated with a kickoff meeting where Talend will work with Customer’s main point of contact to prioritize the areas to address. Following the kickoff meeting, a Talend Consultant will work towards a four-step plan that includes the following services:
1.  Evaluation of the current architecture and configuration of the Talend technologies.
2.  Functional review and evaluation of critical deployed jobs and processes.
3.  Impact and risk analysis of recommended changes to configuration or job design.
4.  Review of operational or administrative setup and routines.

B.  Additions. Talend Health Check Add-ons may be purchased in one (1) Day increments under an Order Form for the following services:
1.  Review of additional environments.
2.  Functional review and evaluation of additional jobs and processes.
3.  Deeper review of specific areas which may include performance optimization, security, Software Development Life Cycle (“SDLC”), logging, and monitoring.
4.  Implementation of recommendations.
5.  Definition of a team enablement plan.

2.  Staffing, Scheduling and Work Location. Talend will assign a Talend Consultant (“Consultant”) to provide the Pre-Packaged Services. The Consultant will complete the Pre-Packaged Services remotely or on-site at Customer’s location, provided that the Consultant shall be given full access to all necessary Customer-resources as reasonably practicable to allow the Consultant to perform or complete the Pre-Packaged Services. The parties will mutually agree to the schedule for the performance of the Pre-Packaged Services. Talend may assign or re-assign the Consultant upon written notice to Customer. The Consultant will commonly work eight hours per business day (“Day”) (e.g. 8:00 AM to 6:00 PM in the Consultant’s local time zone, Monday through Friday, excluding holidays). Custom deliverables or activities other than those described herein will not be performed or provided by the Consultant.

3.  Expenses. Customer shall reimburse Talend for all reasonable travel, accommodations, and out-of-pocket expenses (“Expenses”) incurred in connection with any on-site provision of the Pre-Packaged Services.

4.  Expiration. The Pre-Packaged Services will expire twelve (12) months after the date of purchase if not earlier utilized by Customer, and any unused time shall be forfeited and pre-paid fees not refunded.