Talend Group Privacy Notice

Introduction.

The Talend group of companies (“we”, “our” or “Talend”) respect your right to privacy. This Privacy Notice explains how we collect, store, process, share, and use personal information relating to you, and how you can exercise your privacy rights. By using the Services or interacting with us offline, you agree to our Terms of Use and our collection, use and disclosure practices, and other activities as described in this Privacy Notice.

This Privacy Notice applies to any online location that links to it (the “Services”) or offline location that makes this Privacy Notice available to you, including personal information we collect and process about: 

  • Individuals who use our Services (for example, as an employee of one of our customers) where we act as a controller of your personal information; 
  • Individuals who are our business contacts or otherwise receive communications from us (including electronic communications, phone calls, or texts); 
  • Individuals who express an interest in our Services, attend or express an interest in events or webinars hosted, sponsored, or attended by Talend, participate in Talend hosted forum, communities, or open-source development related to Talend Services; 
  • Individuals who visit our websites, our premises, facilities or offices;
  • Individual who are our contacts at our service providers; our business partners with whom we collaborate; and other third parties with whom we interact in the ordinary course of business;
  • Individuals that participate in Talend Community or Talend Exchange;
  • Individuals that participate in surveys, research or other similar data collection facilitated by Talend.

In this Privacy Notice, personal information means any data describing or relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

Please note that this Notice does not cover the handling of Personal Information when Talend or our Affiliates are processing Personal Information on behalf of our customers e.g., Personal Information submitted by individuals for processing through the platforms hosted by Talend or our Affiliates for the purposes of providing a service to our customers. Furthermore, this Privacy Notice does not apply to the personal information collected and processed by Talend about its employees, which is governed by a separate privacy notice. It also does not apply to personal information collected and processed by Talend for recruitment purposes, or about applicants to our job offers, which is covered by our Talend Recruitment Privacy Notice

What Personal Information does Talend collect?

Information You Provide.

You voluntarily submit information directly to us when you use our Services or interact with us offline, including information you provide when you register for an account, fill in a form on our Website, create or edit your user profile, correspond with us by phone, e-mail or otherwise, subscribe to our mailing lists, newsletters or other forms of marketing communications, contact customer support, respond to a survey, enter a promotion or use some other feature of our Services. If you choose not to provide personal information, we may not be able to provide you with our Services or respond to your requests.

We collect the following categories of information:

  • Personal Identification, including your full name, signature, account name, unique identifier, or government issued identification.
  • Account Credentials, including your account login details, account authentication and recovery information.
  • Contact Data, including personal and professional email address, personal and professional postal address, and personal and professional telephone number.
  • Employment and Education Data, including company name, occupation, job title or area of expertise, professional interests, country of location, and whether you registered or passed a Talend exam.
  • Preferences, including your interests, inferences including customer sentiment, your Communication Preference Center preferences for marketing purposes, and whether you opted out of our marketing communications.
  • Billing, Payment, and Transaction Data, including your payment information and instrument number (such as a credit or debit card number), expiration date, and security code as necessary, service level purchased, and date and time of your transaction.
  • Communication Content, including content you publicly post to a public part of the Services, feedback your provide in the Services or after receiving help from our support team, or any content within any messages you send to us when you are communicating with a Talend staff member, for example by email, phone, or by completing an online form or participating in online chat or forum, in the context of a support case, for an inquiry, or to register to a Talend event or webinar. We will record the content of the communication, including your comments and opinions, as well as the date and time of the communication, and the medium used to send it.  Our Services host Talend Community, a forum dedicated for questions and discussion around our Services. Any personal information that you choose to submit via this forum may be read by us, or by others who visit this forum.  Please consult Talend Community Terms of Services and Talend Community Guideline for more information.
  • Audio visual information, including your photo, video, and voice recordings.
  • Health information, if you visit our offices or one of our events, we may collect your temperature, symptoms, exposure to individuals who tested positive for sickness, vaccination status, testing results, and recent travel history.
  • Information you voluntarily submit, such as when filling out a survey, responding to a questionnaire or participating in other forms of research, such information may include Personal Information and special categories of Personal Information, to the extent you voluntarily choose to provide it. If you choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information.

If we ask you to provide any other personal information not described in this notice, then the personal information we will ask you to provide, and the reasons why we ask you to provide it, will be made clear to you at the point we collect your personal information.

Information Collected Automatically.

In addition, we automatically collect information when you use the Services. The categories of information we automatically collect includes:

  • Usage Data relating to the access and use of our Services, including your IP address and account login, data about features you use and user interactions, pages you visit, configurations you select, clickstream behavior, jobs performed, Service permissions, time on site, data center location, crash logs, days active, type of license, debugs run, emails and advertisements you view, Services you view and purchase, the time of day you browse, your referring and exiting pages, support information, including error messages, and configurations issues.
  • Location Data including imprecise location data (such as location derived from an IP address or data that indicates a country, city, or postal code level) and, with your consent where applicable, precise location data (such as latitude/longitude data).
  • Device Data, including information about the computer, tablet, smartphone or other electronic device you use to connect to our Services. This information can include details about the type of device, browser type, screen resolution, language, unique device identifying numbers such as your MAC address, operating systems and applications connected to our Services.

We use various tracking technologies to automatically collect information when you use the Services, including:

  • Log Files, which are files that record events that occur in connection with your use of the Services.
  • Information collected through cookies, which are small data files stored on your device that act as a unique tag to identify your browser. We use various cookies to ensure the functioning of our Services, and to help us understand how our Services are being used or how effective our marketing campaigns are. We use two types of cookies: session cookies and persistent cookies. Session cookies make it easier for you to navigate our website and expire when you close your browser. Persistent cookies help with personalizing your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Services. Persistent cookies may remain on your device for extended periods of time. For more information about cookies, and how to disable them, please see our Cookie Policy.
  • Other Tracking Technologies, including pixels and web beacons, which are embedded in a website, video, email, or advertisement that sends information about your use. When you access a piece of content contains a pixel, the pixel may permit us or a separate entity to drop or read cookies on your browser. Pixels are used with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from separate entities that allow us to track our conversions, bring you advertising both on and off the Services, and provide you with additional functionality. 

Information on Behalf of Our Customer.

We provide Services for our customers and collect and process information about individuals at the direction of our customers (“Customer Data”). Talend customers are typically data controllers for any Personal Information they upload or make available to our Services. Talend will typically act as a data processor in accordance with applicable Services and/or data processing agreements (“Agreement/s”).  Further information, including specific obligations of the data controller and processor, can be found in the Agreements. We are not responsible for how our customers treat the information we collect on their behalf, and we recommend you review their own privacy policies.

Information from Other Sources.

We also collect information from other sources. The categories of sources we collect includes:

  • Your employer or the company you are affiliated with.
  • Data brokers or resellers from which we purchase data to supplement the data we collect.
  • Third party suppliers and partners, including partners of our Technology Alliance Program, Value Added Resellers, and co-organizers and sponsors to Talend events and webinars.
  • Publicly available sources, including data collected through social media platforms, such as Facebook, LinkedIn, or Twitter.
  • Talend may also acquire your personal information in the course of mergers and acquisitions of another company or business. 

We may combine the information we received from third-party sources with personal information provided by you, or that we automatically collect about you. This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising about the Services that may be of interest to you. If you believe that your personal information has been provided to us by a third party improperly or want to exercise your rights relating to your personal information, please see the “Exercising your rights” section of this Notice.

How does Talend use Personal Information?

We collect and use information for business and commercial purposes in accordance with the practices described in this Privacy Notice. Our business purposes for collecting and using information includes to:

  • Manage, operate, and maintain the Services we provide to you or receive from you (or your employer), including to facilitate transactions, authenticate you, schedule meetings and calls, send technical notes and documentation, prepare and distribute statements and invoices, address inquiries and complaints, provide information about available updates of our products, send security alerts when necessary, and determine eligibility to use our Services.
  • To measure our service and relationship quality to better meet your expectations, notably in the context of support cases, as well as to obtain, evaluate, and follow-up on feedback you provide.
  • Establish and manage our relationship with our customers, service providers, distributors and other partners, including to address requests, comments, issues, questions, or concerns.
  • Monitor subscriptions to our Services, including to prevent and address breach of Talend policies, contracts or terms, ensure that only licensed users use our software, determine relevant subscription fees due based on numbers of licensed users, and to maintain the security of our Services.
  • Prevent and address fraud and phishing attacks by assessing whether we are communicating with genuine contacts and not malicious parties.
  • Inform you of our Services, offers, events and webinars that we believe may be of interest to you, through means of communication such as e-mails, marketing newsletters, telemarketing calls, and SMS, as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent, when required by law.  Notably, if you purchase our Services, we may communicate with you to inform you about similar Services.
  • Manage your preferences in terms of communications you receive from Talend, and to provide you with content adapted to your preferences.
  • Understand, assess, and improve the usage, performance, and enjoyment of our Services, as well as to identify trends and activity patterns, track engagement with our Services, analyze capacity requirements, determine the Services that may be of interest to you for marketing purposes, and understand marketing campaign effectiveness.
  • Products and services development and enhancement, notably to identify future opportunities for development of our Services, apply collective learnings to develop or provide new features or functionalities, to identify customers and user opportunities, and to provide users with more pertinent advertisements, content, or features. In certain instances, we compile and apply collected learnings across our Services to improve and develop similar features or provide you with insights based on how others use our Services.
  • Conducting promotions, including verifying your eligibility and delivering prizes in connection with your entries.
  • If you visit our premises or one of our events, to facilitate travel and lodging, prevent unauthorized access to our premises, protect the health and safety of our staff and visitors, and to detect and prevent fraud, criminal behavior or misconduct on our premises.
  • Fulfilling any other business or commercial purposes at your direction or with your notice and/or consent.
  • Comply with laws and regulations.

Notwithstanding the above, we may use information that does not identify you (including information that has been aggregated, de-identified, or anonymized) for any purpose except as prohibited by applicable law.

Who does Talend share my Personal Information with?

We share information we collect in accordance with the practices described in this Privacy Notice. The types of entities to whom we disclose and have shared information with includes the following:

  • Group Companies. We share information with our related entities including our parent and affiliated companies for business purposes such as customer support, marketing, and technical operations. We also may share information with affiliates for commercial purposes.
  • Service Providers. We may share your information with our contracted service providers, who provide services such as IT and system administration and hosting, research and analytics, marketing, customer support and data enrichment for the purposes and pursuant to the legal basis described in this notice.
  • Vendors and Other Parties. We share information with vendors for business and commercial purposes, including analytics and advertising technology companies. Vendors may act as our service providers, or in certain contexts, independently decide how to process your information. If you attend an event or webinar organized or co-organized by us or download or access an asset on our Services, we may share your personal information with sponsors of the event or webinar, or to facilitate hotel or flight bookings for in-person events. If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned. In these circumstances, the sponsors will also be a controller of your information, which will be subject to the sponsors’ privacy statements.
  • Customers. If you use our Services as an authorized user of one of our customers, we may share your personal information with your affiliated customer responsible for your access to the Services.
  • Professional Advisers. In some instances, we may share your personal information with professional advisers acting as service providers, processors, or controllers - including our lawyers, bankers, auditors, and insurers.
  • Partners. We share information with our partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing activities. For example, we may share your information for the Talend Technology Alliance Program and with Value Added Resellers if you choose to interact with or use our partners or value-added resellers tools, services or technology, and they may contact you regarding their products or services.
  • Promotions. When you voluntarily enter a contest, or other promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice and/or likeness in advertising or marketing materials.
  • Public Forums. We share information you make public through the Services, such as information in your Talend Community profile, how long you’ve been a member, or that you post on public boards or when you submit content (including a post, comment, chat message, likes). Please think carefully before making information public as you are solely responsible for any information you make public. Once you have posted information, you may not be able to edit or delete such information, subject to additional rights set out in the “Your Privacy Rights” section below.
  • Legal Rights and Compelled Disclosure. Talend will disclose your personal information to competent law enforcement body, regulatory, government agency, court or other third party, including (i) as a matter of applicable law or regulation, including to meet national security or law enforcement requirements in response to lawful requests (ii) to exercise, establish or defend our legal rights, including to comply with legal obligations such as subpoenas, court orders or search warrants, and as otherwise authorized by law, and (iii) to protect to protect the rights, property, life, health, security and safety of us, the Services or anyone else.
  • Merger or Acquisition. Talend may transfer personal information to a potential buyer (and its agents and advisers) in connection with any proposed purchase, merger, or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice.
  • Facilitating Requests. We share information at your request or direction, such as when you choose to share information with a social network about your activities on the Services.
  • Consent. We share information with notice to you and your consent.

Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated, anonymized, or de-identified) except as prohibited by applicable law. For example, we may share information publicly to show trends about the general use of our services or share collective learnings regarding how users use our products. For information on your rights and choices regarding how we share information about you, please see the “Your Privacy Rights” section below.

Analytics and Advertising.

We use analytics services, such as Google Analytics, to help us understand how users access and use the Services. We work with agencies, advertisers, ad networks, and other technology services to place ads about our Services on other websites. For example, we place ads through Google that you may view on their platforms as well as on other websites and services. We may incorporate tracking technologies into our own Services (including our website and emails) as well as into our ads displayed on other websites and services. Some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use and delivering relevant ads and/or other content to you. Vendors may act as our service providers, or in certain contexts, independently decide how to process your information.

Automated Decision Making and Profiling.

If you have been a visitor to our websites or interacted with us, we use automated tools for the following purposes:

  • At the early stage of our communication process to qualify your request. This tool appears as a communication box on Talend websites, which you can use to ask any questions or requests you may have about Talend Services. The purpose of this tool is to identify the most appropriate person at Talend to respond to your specific questions or requests.
  • During interactions and communications with you to determine your or your employer’s interest in Talend Services. We utilize tools to measure customer sentiment toward Talend and our Services by analyzing interactions with us to predict potential future purchase behavior and satisfaction of Talend Services.

These tools do not have any legal or other significant effect, and you can always obtain to interact directly with one of our representatives.

Your rights relating to your Personal Information.

Your rights.

In certain regions of the world, such as the European Economic Area, you may have some of the following rights:

  • Know about how we process and share your personal information.
  • Access, modify, correct, or delete the personal information.
  • Receive an electronic copy of the personal information we have about you.
  • Restrict, or object to, how we process personal information about you.
  • Opt-out of certain disclosures and sharing of your personal information.
  • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects.
  • Not receive discriminatory treatment by us for the exercise of your privacy rights.
  • If we have collected and process your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority (contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here).

Please note, you may have additional privacy rights depending on where you reside. For more information about additional privacy rights you may have, please see our Additional Disclosures sections below.

Exercising your rights.

You can exercise your rights by filling out this request form. Please use the email address linked to that personal information; we only complete data subject requests on the information linked to your email address. We will email the email address you provide us to verify your identity and wait for you to respond. We may also ask for additional information in some cases to verify your identity further.

You can designate an authorized agent to make a request on your behalf. To designate an authorized agent, please provide the agent with written permission with your signature, authorizing the agent to submit the request on your behalf. We will contact you to verify your identity before we fulfill the request.

We may keep certain information for record keeping purposes, or to complete a transaction you began prior to requesting a change or deletion. Sometimes your request doesn’t ensure complete removal of the content or information (e.g., if another user has reposted your content).

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Your Communication Preferences.

If you have been a visitor to our websites or interacted with us, methods to exercise your private rights regarding communications include:

  • Email Marketing. You have the right to opt-out of marketing communications we send you at any time.  You can exercise this right by visiting your Communication Preference Center to manage your preferences regarding communications you receive from Talend, by following the “unsubscribe” or “opt-out” prompt within the footer of a marketing email, or you can fill out this request form. Please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or our ongoing business relations.
  • Phone Calls and Texts. You can opt-out of receiving text messages or calls to your phone number at any time. For text messages, you can opt-out by following the prompts to stop text messaging in response to any text message you receive from us, by utilizing our Communication Preference Center, or you can fill out this request form. You can opt out of marketing calls by requesting to opt-out during any call you receive from us, by visiting our Communication Preference Center and opting out of phone calls, or you can fill out this request form and specifying you want to opt-out of calls.

Managing Cookies.

You can manage cookies and pixels in a couple of different ways. Most browsers accept cookies by default. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. We monitor “Do Not Track” signals from browsers, and in certain regions we respect “Do Not Track” requests. If you use multiple browsers on your device, you will need to instruct each browser separately.

You can also use the Cookie Settings Portal found in the bottom left of the applicable Services webpage. You can opt out of the aggregation and analysis of data collected about you on our Services by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout and downloading and installing the Google Analytics Opt-out Browser Add-on.

Please be aware that if you disable or remove tracking technologies some parts of the Services may not function correctly.

How does Talend keep my Personal Information secure?

We implement and maintain reasonable and appropriate technical, physical, and administrative security measures to protect the security of the personal information that we collect and process about you from unauthorized access, disclosure, alteration, and destruction. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.  Information transmitted via the internet is not completely secure, and we cannot guarantee the security of your information. Please consult our Security Webpage for more information about Talend security practices. 

Data Retention.

How long we retain your personal information will depend on the purpose and what is legally permitted.  We retain personal information we collect from you for a period of time consistent with the purpose of collection. For example, if we collect your personal information for our legitimate business interest, we will retain your personal information for only as long as there is an ongoing legitimate business need to do so, (e.g., to receive services from you (or your employer), to provide services to our customers, or to collaborate with our partners), unless another legal basis to retain arises. Factors we consider when deciding how long to retain your information include: how long we’ve had a relationship with you or provided you Talend Services, our legal obligations, or legal positions we’ve taken such as any applicable statutes of limitations.

When the purposes to process your information no longer exist, the applicable retention periods have expired, we will either delete, de-identify, or anonymize your personal information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Additional Disclosures.

Children.

The Services are intended for a general audience and is not directed at children under (13) years of age.

We do not knowingly gather personal information (as defined by the U.S. Children’s Privacy Protection Act, or “COPPA”) in a manner not permitted by COPPA. If you believe we have collected information from a child in a manner not permitted by law, contact us at privacy@talend.com. To the extent we control the information and are not processing on behalf of our Customers as a Data Processor, we will remove the data to the extent required by applicable laws.

We do not knowingly “sell,” as that term is defined under the CCPA, the personal information of minors under 16 years old who are California residents.

If you are a California resident under 18 years old and registered to use the Services, you can ask us to remove any content or information you have posted on the Services. To make a request, you can fill out this request form. We will make reasonable, good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Disclosures for Nevada Data Subjects.

Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. We do not currently sell personal data as defined under Nevada law. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, you can fill out this request form.

Disclosures for California Data Subjects.

These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Acts of 2020 (CPRA), provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

Right to Know

California residents have the right to know certain information about our data practices in the preceding 12 months. Specifically, you have the right to request the following from us:

To exercise any of your remaining rights that have not been fulfilled via the disclosures within this privacy notice, please submit using this this request form. California residents can designate an authorized agent to submit requests on their behalf.  For more information on how to exercise these rights, please see the “Exercising your rights” section.

Purpose of Processing.

To support your use of our Services or manage your relationship with us, we may have collected and disclosed information within the past 12 months for the business and commercial purposes identified within the "How does Talend use Personal Information?” section of this notice.

In addition, for sensitive personal information specifically, we use it to:

  • Manage access to our premises and events, and to retain their safety and security.
  • For account authentication and recovery.
  • To facilitate payment, billing, account management, and customer support.
  • To respond to data subject rights requests.

Categories of Collection.

California residents have a right to know the categories of personal information listed in the CCPA we have collected and disclosed in the past 12 months:

  • Identifiers, including name, email address, phone number, unique personal identifier, and IP address, User ID.
  • Customer records, billing and shipping address, and credit or debit card information.
  • Commercial information, including purchases and engagement with the Services.
  • Internet activity, including your interactions with our Services.
  • Audio or visual data, including audio or video we collect while communicating with you or CCTV when you visit a Talend office.
  • Geolocation data, including your location inferred by your IP address.
  • Professional and employment data, such as your name and job title as part of our outreach efforts and to identify the most relevant point of contact.
  • Inferences and preferences, including information about your interests, marketing preferences, and favorites.

In certain cases, we collect sensitive data as defined by the CCPA, including:

  • Your login credentials, including to provide you access to the Services.
  • Your government issued ID, including when we need to verify you to fulfill your data privacy requests, as allowed by applicable law.
  • Your financial card information when you make a purchase on our Services, we will share this information with our third-party card processors.
  • Content of communications that you post publicly on our Services or that are shared with us to facilitate customer support.
  • Information regarding your health status, including when you attend a Talend event or visit our offices.

We don’t infer characteristics or about you based on your sensitive personal information.

For information regarding how long we retain your personal information, please see the Data Retention section of this notice. For more information on information we collect, including the sources we receive information from, review the "What Personal Information does Talend Collect?” section. We collect and use these categories of personal information for the business purposes described in the “How does Talend use Personal Information?" section.

Collection Sources and disclosure.

We collect Personal Information from the sources detailed in the “What Personal Information does Talend collect?” section of this privacy notice, including directly from you, automatically from your interactions with our Services or otherwise generated by us, from our partners, or from your employer.

We may disclose information about you with the parties detailed in the “Who does Talend share my Personal Information with?”, section of this privacy notice, including our affiliates, vendors and, where appropriate, with selected partners to help us provide the services or to fulfill your requests.

Right to Correct Inaccurate Personal Information

Subject to certain exceptions, you have the right to correct inaccurate Personal Information we maintain about you. To exercise your right to correct inaccurate personal information, please use this request form.

Right to Delete

Subject to certain exceptions, you have the right to request the deletion of personal information maintained by Talend. If applicable, we will explain the exception and the reasons we denied your request to delete. To exercise your right to delete, please use this request form.

Sale and Share.

Talend does not sell information as the term “sell” is traditionally used. However, to the extent “sale” under the CCPA is interpreted to include advertising technology activities, such as those disclosed in the Analytics and Advertising and Managing Cookies sections, as a “sale,” we will comply with applicable law as to such activity. Within the last 12 months, we may have “sold” or “shared” information within each of the following categories:

Personal Information:

  • Identifiers like email address, IP address, cookies, and other user tracking information.
  • Internet or Other Network Activity.
  • Geolocation data.
  • Professional or employment-related information.
  • Inferences about your preferences.

Sensitive Personal Information: None.

California “Do Not Sell or Share My Personal Information” Rights

California residents have a right to opt-out from the “sale” or “sharing” of their personal information with third parties who are not Talend “service providers” (as those these terms are defined in the CCPA). If you are a California resident, we monitor and respond to do not track signals for targeted advertising you may have set up in your browser. To exercise your right to opt out of “sale” or “sharing” please see the Managing Cookies and Exercising your rights sections of this Notice. We do not sell your sensitive personal information or share your sensitive personal information to infer characteristics about you.

Right to Limit Use and Disclosure of Sensitive Personal Information

You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. To opt-out from such additional purposes, please use this request form.

Right to Non-Discrimination.

You have the right not to receive discriminatory treatment by us for the exercise of any your rights.

Information on Behalf of Our Customer

If you are a California resident and you wish to exercise your CCPA rights where Talend processes your information as a service provider on behalf of our customers, please inquire with our customer directly. If you wish to make your request directly to us, please provide the name of our customer on whose behalf we processed your personal information. We will refer your request to that customer and will support them to the extent required by California privacy law in responding to your request. 

California Shine the Light.

Data subjects who are residents of California may request a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year fr those third parties’ own direct marketing purposes, and a list of the categories of third parties to whom we disclosed such information. To exercise a request, please submit using this this request form or postal address set out in the Contact Us section of this Notice and specify that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.

California Privacy Rights Reporting

Requests that we received from California residents between January 1, 2022, and December 31, 2022*:

Rights for access to personal information:

Requests Submitted*: 0
Requests Fulfilled in Whole or In Part:  0
Average Days to Respond:  Not applicable
Median Days to Complete a Request: Not applicable

Rights to delete to personal information

Requests Submitted*: 2
Requests Fulfilled in Whole or In Part: 1
Average Days to Respond:  1
Median Days to Complete a Request:  39

Objections to processing Personal Data

Requests Submitted*:  0
Requests Fulfilled in Whole or In Part:  0
Average Days to Respond:  Not applicable
Median Days to Complete a Request: Not applicable

Opt-out of sale:

Requests Submitted*:  17281
Requests Fulfilled in Whole or In Part: 17281
Average Days to Respond: <1 second
Median Days to Complete a Request:  <1 second

Virginia Opt-Out of Targeted Advertising:

Virginia residents have the choice to opt out of targeted advertising. To exercise your right to opt out of targeted advertising please see the Managing Cookies and Exercising your rights sections of this Notice, or click the “Do Not Sell or Share My Information” link on the bottom of the webpage where your information is being collected.

Disclosures for Data Subjects within the European Economic Area, United Kingdom, and Switzerland.

Controller and Processor.

European data protection laws differentiate organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”).

Talend acts as a controller with respect to personal data collected as you interact with our Services, and metadata regarding your actions taken within the Services, emails, and advertisements. However, in most instances, Company acts a processor on behalf of a customer who placed the personal data into our Services. The customer is the controller in these cases. We encourage you to visit the applicable customer’s privacy policy for information about their practices. Any questions you may have relating to the customer’s processing of personal data should be directed to the customer as the controller, not to Talend.

Legal basis for processing personal information.

Our legal basis for collecting and using the personal information described in this notice will depend on the personal information collected and the specific context in which we collect it. Specifically, our legal basis will be one of the following:

  • Where you provide us your consent.
  • For the performance of the contract we have with you.
  • For compliance of our legal obligations.
  • To protect your vital interests or those of another person.
  • Where the processing is in our legitimate interests, where the processing is in ways you would reasonably expect, have a minimal privacy impact, and not overridden by your data protection interests or fundamental rights and freedoms. For example, it is in Talend’s legitimate interest to conduct marketing activities, secure our Services, administer and manage the Services, update and upgrade our Services, and prevent fraudulent activities.

Our Services are not directed at persons under 16 and we do not knowingly collect personal information from children under 16. If you become aware that your child has provided us with personal information, without your consent, then please contact us using the privacy form or details below so that we can take steps to remove such information and terminate any account your child has created with us.

Legal basis for processing special categories of personal information.

The special categories of personal information that may be processed by Talend are set out in this Privacy Notice. Where we process special categories of data it will be justified by a condition set out above and also by one of the following additional conditions:

  • The processing is necessary for purposes authorized by applicable law;
  • The processing is necessary for the establishment, exercise or defense of legal claims;
  • In exceptional circumstances the processing is carried out subject to your explicit consent;
  • he processing is necessary to protect your vital interests or of another person;
  • EU/EEA member state substantial public interest - proportionate to aim, respects data rights, safeguard data.

Your Data Protection Rights.

If you are a European data subject, you have the right to access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

You may exercise your rights by following the instructions within the “Exercising your rights” section of this policy. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. Please note that we retain information as necessary to fulfil the purposes for which it was collected and may continue to retain and use information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

International Data Transfers.

Talend may share your personal information within the Talend group of companies for a variety of purposes, for example to provide you with the latest information about our Services. To facilitate our global operations, your personal information may be transferred to, stored, and/or processed in countries other than the country in which you are resident, and that may be outside of the European Economic Area.

Specifically, where Talend is a controller, our servers that process personal data regarding data subjects within the European Economic Area, United Kingdom, and Switzerland are located in the US and in the European Economic Area, and our group companies, third party service providers and partners operate in countries worldwide. This means that when we collect your personal information, we may process it in any of these countries.

As a result, in some circumstances your personal data will be transferred to countries outside of the country in which you live or outside of the European Union to countries whose data protection laws may be less stringent than yours. In certain situations, the courts, law enforcement agencies, regulatory agencies or security authorities in those countries might be entitled to access your personal information. In this case, Talend will ensure that appropriate or suitable safeguards are in place to protect your personal information and that transfer of your personal information is in compliance with applicable data protection laws.

To protect your personal information, we will generally rely on the following transfer mechanisms:

  • Adequacy Decisions, as adopted by:
  • European Commission, based on Article 45 of Regulation (EU) 2016/679 (GDPR)
  • UK Secretary of State, based on Article 45 of the UK GDPR and Section 17A of the Data Protection Act 2018; or
  • Standard Contractual Clauses as issued by:
  • European Commission
  • Information Commissioner’s Office (ICO)

If you are a Talend customer, you can access to access our standard customer SCCs here:
https://www.talend.com/legal-agreements/

Talend has an intra group data transfer agreement in place which regulates cross border transfers of your data within the Talend Group, according to which all non-EEA Talend entities have committed to protect personal data shared within Talend under the same security standards as requested by the GDPR.

Privacy Shield.

In addition, Talend, Inc., Talend USA, Inc., and Stitch, Inc. (collectively referred to as “Talend USA”) comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Talend USA has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

We have further committed to refer unresolved privacy complaints regarding personal data transferred in reliance on Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Talend USA at: privacy@talend.com. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/bbb-eu-privacy-shield-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

In certain situations, we may be subject to the investigatory and enforcement powers of public authorities, including the Federal Trade Commission (FTC), and required to disclose personal data in response to lawful requests, including to meet national security or law enforcement requirements.

Where we rely on Privacy Shield Principles for onward transfers of personal data from the EU, the United Kingdom, and Switzerland, including the onward transfer liability provisions, we remain responsible under the Privacy Shield Principles for third-party agents processing personal data on our behalf.

Complaints.

If you have a complaint about our use of your personal data or our response to your data subject request, you may submit a complaint to the data protection regulator in your jurisdiction. However, we would appreciate the opportunity to address your concerns before you approach a data protection regulator and would welcome you directing an inquiry first to us. In addition to the contact information above, please contact our:

Data Protection Officer: privacyofficer-talendgermany@he-c.de

Updates to this Privacy Notice

We reserve the right to update this Privacy Notice from time to time in response to changing legal, technical, or business developments.

When we make material updates to our Privacy Notice, we may take appropriate measures to inform you, including by placing a notice on our Services and/or by sending you an email (if you have registered your e-mail with us) when we are required to do so by applicable law. After we post any changes on this page, your continued use of the Services is subject to the updated Privacy Notice.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

Contact Us.

For Customers: Please contact the Talend entity identified on your order form.

If you have any questions or concerns about our use of your personal information, please contact us at privacy@talend.com.

By mail:

San Mateo, CA, USA (Co-Headquarters):
400 South El Camino Real, Suite 1400
San Mateo, California 94402
United States
Attn: Privacy Counsel

Suresnes, France (Co-Headquarters):
5/7 rue Salomon De Rothschild
92150 Suresnes, France
Attn: Privacy Counsel

Additional contact information for the Talend group of companies can be found here.

Users who have a visual disability may be able to use a screen reader or other text-to-speech tool to review the contents of this Policy. If you experience any difficulties assessing the information here or you wish to obtain a copy of this Policy, please contact us using the details above.