Talend Store

For all important projects, the Silver Support provides:

• Three incidents per year
• Web support
• Guaranteed response times
• Access to a certified version of Talend´s products
• Automatic notification of updates and bug fixes
• Access to the support forum and bug tracker

Subscription to support services is per individual user of Talend Open Studio (per "developer seat") and per year.

For all mission critical projects, the Gold Support provides:

• Unlimited incidents
• Web and email support
• 24 hour access on business days
• Guaranteed response times
• Guaranteed diagnostic turnaround times
• Access to a certified version of Talend´s products
• Automatic notification of updates and bug fixes
• Access to the support forum and bug tracker

Subscription to support services is per individual user of Talend Open Studio (per "developer seat") and per year.

For all mission critical projects, the Platinum Support provides:

• Unlimited incidents
• Web, email and phone support
• 24 hour access (email and Web) on business days
• Guaranteed response times
• Guaranteed diagnostic turnaround times
• Access to a certified version of Talend´s products
• Automatic notification of updates and bug fixes
• Access to the support forum and bug tracker

Dedicated to users of Talend Open Studio and Talend Integration Suite, this course provides all required skills to take full advantage of the tool, regardless of the scope of the user´s needs: ETL to load a data warehouse, database synchronization, Web services access, file transformation, etc.

Duration: 3 days - course details

Offered as:

• Public training class
• On site (private training class for your organization, maximum 8 students)

This course allows advanced users of Talend Open Studio and Talend Integration Suite to become experts in the tool´s advanced components and functionalities, including jobs optimization, advanced debugging techniques, etc. Through this course, users also acquire the skills required to create their own components, allowing them to expand the features of Talend´s solutions.

Duration: 3 days - course details

Offered as:

• Public training class
• On site (private training class for your organization, maximum 8 students)

Context
You are looking for a Data Integration solution and would like to compare Talend´s tools to others that your company may already use or that you have or are looking to evaluate as well.

Package content
Talend´s consulting organization can support you for the evaluation and through the test process. We will assist your own team in building a proof of concept (POC) based on our tools.

Benefits
This process allows you to ensure that your evaluation is as thorough as possible and covers all of the needs that you have identified for the solutions. Once the POC is done, you and your team have a good overview of Talend´s solution and a good understanding of objective selection criteria.

Context
You chose to use Talend Open Studio and want to leverage our expertise to start your deployment under the best circumstances.

Package content
Talend Professional Services team shares its expertise with your team to ensure good adoption and most efficient use of the tool.  The joint development is focused on knowledge transfer and entails both co-design of technical specs as well as actual co-development of your first job(s).

Benefits
The combination of an initial training with a knowledge transfer session focused on your specific needs represents the most efficient way for your team to get acquainted to the tool.  Leveraging our consulting team´s expertise will allow your team to drive the most value out of the tool in the most expedient manner.

Context
You have already performed some developments with Talend Open Studio and wish to extend your expertise in a specific domain, or to learn how to develop your own components.

Package content
Talend experts guide you through the advanced features of Talend Open Studio - for example:

• Advanced tMapper use
• Advanced use of database components
• ELT functions
• Develop your own components

Context
You need to solve a specific data integration need and you are looking for a technical solution combined with expertise to deploy quickly a working solution.

Package content
Talend´s experts help you deploy Talend Open Studio so that you are able to address the specific need under the shortest timeframe possible.  During an initial Assessment of Business Need (ABN), our consultant will work with your team to detail the functional and technical specifications. After an onsite user training, our consultant supports your team throughout the development of the solution.

Benefits

• Leverage of best technical expertise to exploit Talend Open Studio most efficiently
• Talend Open Studio is up and running in production
• Your users are trained

Context
You have already built your initial projects with Talend Open Studio. You want to use it more broadly

Package content
Talend´s experts help you optimize your team´s skills, data integration jobs´ performance and/or processes efficiency to get your internal data integration team to the next level. During an initial audit, your objectives and needs are documented and a dedicated expert works with you to define the most appropriate roadmap to achieve your goals. Your Talend expert supports you with the design of your standards and templates and remains in contact with your team on a regular basis over the course of several months to make sure the initial plan is still on track.

Benefits
You benefit from all the power of Talend Open Studio and leverage Talend´s experts to optimize the use of the solution.

Context
You are about to start a project with Talend Open Studio and want to be certain to make the right architecture and technical choices.
You are in the middle of a project and you want to use the help of a Talend expert.
You have already developed a project with Talend Open Studio and want to optimize it.

Package content
Talend´s expertise teams help you during the keys steps of your project and assist you making optimal choices.
A dedicated expert is designated to help you, he knows the context of your project, has access to our product roadmap and is closely linked with our R&D teams.
A subscription to the Talend Quality Insurance Program renders you eligible to Platinum Support.

Benefits
A dedicated expert, always the same, brings you a unique expertise on implementing Talend´s solutions.
Platinum support gives you access to our phone support line.