OMRON Healthcare optimises its customer relationship management with Talend

Talend Enterprise Data Integration enhances customer data quality for field sales by synchronising data between Oracle JD Edwards and Lotus Notes.
Maidenhead / Los Altos (California)

Talend, a global leader for Software Integration, signed OMRON Healthcare Europe BV as a client. OMRON Healthcare now using Talend Data Integration technology to integrate Information from its JDE Edwards ERP system to mobile devices for its employees.

Field sales staff at OMRON Healthcare need access to customer information at any time of the day from any location. This information is stored in their ERP system and is enriched with information from Lotus Notes. In the past there was no interface between these two systems. Talend fills this gap in OMRON‘s customer relationship management ( CRM ) through a bi-directional data synchronisation link between JD Edwards ERP and Lotus Notes.

"Talend provides valuable connectors, using these connectors, we were able to close the gap between JDE Edwards ERP and Lotus Notes" said Ralph Boekhout, Head of Information and Communication Technology, at OMRON Healthcare Europe BV. "From now on all our field sales staff can access the desired customer information on their mobile device, at any time of the day and from anywhere".

OMRON Healthcare has chosen the commercial version of Talend Enterprise Data Integration, which has several key advantages over the Open Studio, such as monitoring and management, and professional end-user support. The project was realised in cooperation with the partners Steltix (JD Edwards) and XSED (Talend).

About OMRON Healthcare:

With awareness for a better standard of living OMRON Healthcare provides clinically tested, innovative medical equipment for health monitoring and therapy. The product portfolio consists of measuring blood pressure, respiration devices, electronic fever meters, blood glucose measurement and activity monitors as well as fat value equipment and professional medical equipment. OMRON Equipment supports people, prevent, treat, or to deal with diseases, both at home and in clinics in more than 100 countries around the world. The OMRON Healthcare Group is headquartered in Kyoto, Japan. OMRON Healthcare Europe BV the business unit for healthcare in Europe, Russia, Middle East and Africa and provides customers in more than 60 countries have services to a strong sales network.